COLDFRAME's online service operating hours are weekdays 09:00~12:00 and 13:00~17:00, excluding weekends and public holidays.

All products purchased from the Coldframe official website will earn 5% of the purchase price as reward points, and the reward points can be used immediately from the next purchase.

1. Log in to your account by email (mobile - bottom left menu button / PC - top right), then click View My Wallet at the bottom to check your available balance .

2. Copy the code number .

3. When writing the order form , paste the copied code into the gift card writing field in the [Gift Card] application section and apply it .

4. After checking the discounted amount by applying the accumulated points to the gift card, you can proceed with payment.

5. If you have any further questions or need assistance regarding the use of your accumulated points, please contact us through the link below or through the Contact Us section to receive quick and accurate guidance.

Instructions on how to use your points

You can find all of COLDFRAME's jewelry on the official online COLDFRAME website.

COLDFRAME was started by CEO and designer Hyehee Park in the summer of 2014 in a showroom in Hannam-dong.

Since then, over the past 10 years, it has established itself as Korea's most unique and irreplaceable daily fine jewelry brand with creative and sensitive designs using silver, gold, and gemstones in online and offline editing shops, department stores, and duty-free shops.

We provide quick and convenient repair, exchange, return, and product consultation services through COLDFRAME's official online website.

You can check the size by referring to the size guide. If you have difficulty measuring the exact size, please contact us to consult with a jewelry consultant.

Please follow COLDFRAME on social media officially operated by COLDFRAME.

@coldframeofficial

For orders for which payment has been completed, payment methods (card replacement/installment changes, etc.) cannot be changed. If you must change the payment method, please cancel or refund the existing order and then place a new order. If you need further assistance, please contact customer service.

All COLDFRAME jewelry is made to order by skilled craftsmen in Seoul and takes up to 14 business days to be made.

You can exchange or return the jewelry within 7 days of receiving it. However, if the value of the product is reduced due to loss of components or damage to the jewelry, or if the size of the jewelry has been changed or engraved at the customer's request, exchange or return may be restricted.

*For exchanges/returns/repairs that are not due to initial defects in the jewelry, round-trip shipping fees will be charged.

Once the order is ready for shipment, it cannot be cancelled or modified, and you must return the product and request a refund through a return request. For more information, please check the Shipping/Exchange/Return Policy .

*For exchanges/returns/repairs that are not due to initial defects in the jewelry, round-trip shipping fees will be charged.

Jewelry ordered from the COLDFRAME official online website can only be delivered to the delivery address specified by the customer, and jewelry cannot be picked up at the store.

Jewelry purchased through the COLDFRAME official online site cannot be exchanged or returned at offline stores. Also, jewelry purchased at offline stores cannot be exchanged or returned through the online official site.

Choosing a diamond is a personal experience. We encourage you to examine each diamond individually to see its full beauty. Every diamond has its own unique characteristics known as the 4Cs: cut, clarity, color, and carat. Each of these characteristics plays a significant role in determining the unique value of the diamond.

The Diamond Lifetime Pledge is a document that guarantees the diamond's quality, fragrance, and grade. Other diamond reports, including those from the Gemological Institute of America (GIA), do not include this guarantee concept, and the information contained in the report, including the diamond grade, may change when the diamond is re-graded in the future. This is stated in the liability clause.

Diamond wedding rings come with a variety of lifetime services, including ring sizing, polishing, and regular diamond setting checks.

- Free repairs for jewelry purchased less than 1 year ago - Jewelry polishing, broken necklace chains, missing gemstones (if in stock), lock ring repairs, etc.

(Loss of raw stone, damage to jewelry, size change, etc. due to customer negligence will be repaired for a fee even if it has been less than 1 year since purchase.)

-Jewelry purchased over 1 year ago will be repaired for a fee.

*For exchanges/returns/repairs other than those due to initial defects in the product, round-trip shipping fees will be charged.

Jewelry that is over a year old will be repaired for a fee. Even for the same repair, the price charged may vary depending on factors such as loss of raw materials and the presence or absence of gemstones. Please contact us to consult with a jewelry consultant.

COLDFRAME silver jewelry can easily lose its luster or become discolored if it comes into contact with chemicals such as cosmetics and perfumes, so be careful not to let it come into contact with chemicals such as cosmetics and perfumes as much as possible. If storing for a long time, we recommend storing it in a poly bag.

Also, jewelry made of silver may naturally discolor and stain over time. This is a natural characteristic of silver and is a special charm that only silver has. However, if the discoloration is severe, lightly wiping it with a silver polishing cloth will greatly reduce the discoloration.

COLDFRAME Gold jewelry should be careful not to rub or bump into other jewelry to avoid scratches. Gold jewelry should be washed gently with lukewarm water and a soft brush or maintained with a soft cloth.

For jewelry with gemstones and pearls, avoid exposing the jewelry to liquids containing alcohol and avoid contact with chemicals. We also recommend avoiding exposure to sudden temperature changes or high-temperature locations.

COLDFRAME is made of 18K gold with 75% gold content and 10K gold with 41.7% gold content, and is made with high-quality gemstones that shine with white and yellow gold and are hand-crafted by artisans, in COLDFRAME's unique design.

COLDFRAME is made of sterling silver with a silver content of 92.5%. It is inspired by Korea's historical atmosphere, natural objects, and the shape of the human body. It harmoniously combines vintage and modern styles to create impressive and unique jewelry that contains strength and softness, simplicity and delicacy that is not limited by age or gender.